Privacy Policy

Fire Systems Inc. (“Fire Systems Inc.,” “FSI,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information we collect from customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and safeguard information in connection with our fire protection, fire alarm, life safety, inspection, and related services.

This policy applies to information collected through our website, service communications, inspections, proposals, contracts, monitoring-related activities (where applicable), and normal business operations.

1. Information We Collect

We may collect personal, business, and technical information when you interact with us, request services, or visit our website.

Information You Provide Directly

This includes information voluntarily submitted through website forms, phone calls, emails, service requests, or contractual agreements, such as:

• Name

• Company name

• Email address

• Phone number

• Physical address or service location

• Job title or role

• Details related to fire alarm, fire protection, life safety, or compliance needs

• Any additional information you choose to provide

Providing this information allows us to respond accurately and deliver requested services.

Service & Operational Information

In the course of providing fire and life safety services, Fire Systems Inc. may collect or generate information including:

• Inspection and testing reports

• Code compliance documentation

• System specifications, layouts, and equipment data

• Service histories and maintenance records

• Test results, deficiencies, and corrective actions

This information is essential for regulatory compliance, system performance, and life safety accountability.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device type

• Pages viewed and time spent on the site

• Referral sources and general location data

This information helps us understand website usage, improve functionality, and maintain security.

2. How We Use Information

We use collected information for legitimate business and operational purposes, including to:

• Respond to inquiries and service requests

• Provide fire alarm, fire protection, and life safety services

• Prepare proposals, contracts, reports, and compliance documentation

• Schedule inspections, service calls, and maintenance

• Communicate regarding services, system status, or regulatory requirements

• Improve our website, services, and customer experience

• Maintain safety, operational integrity, and legal compliance

Fire Systems Inc. does not sell personal information to third parties.

3. Monitoring & Life Safety Systems

Certain services may involve monitored or safety-related systems. Any information associated with these services is used strictly for:

• System operation and alerting

• Emergency response coordination

• Testing, compliance, and reporting

• Service continuity and technical support

Because this data relates to life safety, it is handled with heightened care and confidentiality.

4. Sharing of Information

Information may be shared only as necessary and appropriate, including with:

• Authorized employees and certified technicians

• Trusted service providers, subcontractors, or technology partners supporting our operations

• Monitoring centers or emergency coordination partners (when applicable)

• Regulatory authorities or inspectors when required by law or code

• Legal, financial, or professional advisors as necessary

All third parties are expected to maintain appropriate confidentiality and data security standards.

5. Data Security

Fire Systems Inc. uses reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, loss, or disclosure. While no system can be guaranteed to be completely secure, we apply security measures appropriate to the sensitivity of the data we handle—particularly safety and compliance-related information.

6. Data Retention

We retain information only for as long as necessary to:

• Provide services

• Meet contractual obligations

• Satisfy legal, regulatory, and code requirements

• Maintain service, inspection, and compliance records

Retention periods may vary depending on service type and applicable regulations.

7. Cookies & Website Technologies

Our website may use cookies or similar technologies to improve functionality, analyze site usage, and enhance user experience. These technologies do not collect sensitive personal information and can be disabled through browser settings.

8. Website Forms & CRM Systems

Fire Systems Inc. uses secure third-party platforms, including WPForms and Salesforce, to manage inquiries, service requests, and customer communications.

Information submitted through website forms may be:

• Securely transmitted via WPForms

• Stored and managed within Salesforce or related customer relationship management (CRM) systems

• Used solely for responding to inquiries, scheduling services, maintaining customer records, and providing contracted services

Information submitted through forms is never sold and is accessed only by authorized personnel or trusted service providers supporting our operations.

9. Website Analytics & Tracking Technologies

We use Google Analytics 4 (GA4) and similar tools to understand how visitors interact with our website.

These tools may collect information such as:

• Pages visited and time spent on pages

• Device type, browser, and operating system

• General (non-precise) geographic location

• Referral sources

This data is aggregated and anonymized where possible and used only for:

• Website performance analysis

• Improving content and usability

• Security monitoring and fraud prevention

GA4 does not provide personally identifiable information unless it is voluntarily submitted through direct interaction or forms.

10. Lawful Basis for Data Collection

Fire Systems Inc. collects and processes information based on one or more of the following lawful grounds:

• Consent (e.g., submitting a contact or service request)

• Contractual necessity (to deliver requested services)

• Legal or regulatory obligations (fire code, inspection, compliance requirements)

• Legitimate business interests related to safety, operations, and customer service

11. Data Transfers & Third-Party Platforms

Data collected through our website or service operations may be processed or stored using reputable third-party platforms that support:

• Form processing

• CRM and service management

• Website analytics and performance

• Compliance documentation and reporting

All platforms are required to maintain appropriate security and data protection standards consistent with industry best practices.

12. Your Choices & Rights

You may:

• Request access to or correction of your information

• Request deletion of certain personal information, subject to legal or contractual obligations

• Opt out of non-essential communications

Requests can be made using the contact information below.

13. Children’s Privacy

Our services and website are intended for business and professional use and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Fire Systems Inc.
955 Reed Road
North Dartmouth, MA 02747
Phone: 508-999-4444

Rhode Island Office
550 Warren Ave.
East Providence, RI 02914
Phone: 401-383-3100