Privacy Policy

Privacy Policy

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Last Updated: June 29, 2026

Fire Systems, Inc. (“Fire Systems,” “FSI,” “we,” “our,” or “us”), an Altus Fire & Life Safety company, is committed to protecting the privacy and security of the information we collect from customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.firesystemsinc.net (the “Website”) or otherwise interact with us, and the choices and rights you have regarding that information.

This policy covers information collected through the Website and our normal business operations. Information generated through fire protection, fire alarm, inspection, testing, and monitoring services is also governed by the separate written agreements under which those services are provided.

1. Information We Collect

Information you provide directly

When you submit website forms, call or email us, request services, or enter into agreements, we may collect your name, company name, email address, phone number, physical or service address, job title or role, details related to fire alarm, fire protection, life safety, or compliance needs, and any other information you choose to provide.

Service and operational information

In the course of providing services, we may collect or generate inspection and testing reports, code-compliance documentation, system specifications and equipment data, service and maintenance histories, and records of test results, deficiencies, and corrective actions. This information supports regulatory compliance, system performance, and life-safety accountability.

Information collected automatically

When you visit the Website, we and our service providers may automatically collect your IP address, browser and device type, pages viewed and time spent, referral sources, and general (non-precise) location, through cookies and similar technologies (see Section 7).

The categories of personal information we collect, as defined under California law, may include identifiers, customer records, commercial information, internet or other electronic network activity, general geolocation data, and inferences drawn from the above.

2. How We Use Your Information

We use the information we collect to:

• respond to inquiries and service requests;
• provide fire alarm, fire protection, and life safety services;
• prepare proposals, contracts, reports, and compliance documentation;
• schedule inspections, service calls, and maintenance;
• communicate regarding services, system status, or regulatory requirements;
• measure and improve the Website, our services, and customer experience;
• maintain safety, security, operational integrity, and legal compliance; and
• detect, prevent, and address fraud and technical issues.

3. Monitoring and Life Safety Systems

Certain services may involve monitored or safety-related systems. Information associated with these services is used strictly for system operation and alerting, emergency-response coordination, testing, compliance, and reporting, and service continuity and technical support. Because this data relates to life safety, it is handled with heightened care and confidentiality, and is governed by the applicable service agreement.

4. How We Disclose Your Information

We may disclose personal information to:

• Service providers that support our operations — including WPForms (form processing) and Salesforce (customer relationship management), as well as hosting, analytics, and communications providers — under obligations to protect the information;
• Monitoring centers and emergency-coordination partners, where applicable to the services provided;
• Affiliates, including Altus Fire & Life Safety and other companies within its family, for business and operational purposes;
• Regulatory authorities and inspectors when required by law or fire code;
• Professional advisors such as attorneys, accountants, and auditors; and
• Successors in connection with a merger, acquisition, financing, or sale of assets.

Fire Systems does not sell your personal information for money.

5. Sale or Sharing of Personal Information

We do not sell your personal information for money. However, our use of certain analytics and advertising cookies may be considered a “sale” or “sharing” of personal information under the California Consumer Privacy Act, as amended (the “CCPA”), and similar state laws, because information may be disclosed to analytics or advertising partners for cross-context behavioral advertising. You may opt out of this activity as described in Section 8 and through the “Your Privacy Choices” mechanism on the Website. We do not knowingly sell or share the personal information of consumers under 16 years of age.

6. Information Submitted Through Forms and CRM Systems

We use secure third-party platforms, including WPForms and Salesforce, to manage inquiries, service requests, and customer communications. Information submitted through website forms may be transmitted via WPForms and stored and managed within Salesforce or related CRM systems, and is used solely to respond to inquiries, schedule services, maintain customer records, and provide contracted services. This information is never sold and is accessed only by authorized personnel or trusted service providers supporting our operations.

7. Cookies and Tracking Technologies

The Website uses cookies, tags, pixels, and similar technologies to operate the site, remember preferences, analyze usage, and support marketing. We use Google Analytics 4 (GA4) to understand how visitors interact with the Website; this data is aggregated and used for performance analysis, usability improvements, and security monitoring, and does not identify you unless you voluntarily submit information through a form.

We use a consent management platform that lets you review and control non-essential cookies and trackers. You can change your preferences at any time using the “Your Privacy Choices” or privacy-settings link available on the Website. We also honor opt-out preference signals, including the Global Privacy Control (GPC), where required; when the Website detects a GPC signal from your browser, we treat it as a valid request to opt out of the sale or sharing of personal information for that browser or device. You may also block or delete cookies through your browser settings, though disabling certain cookies may affect Website functionality.

8. Your California Privacy Rights

If you are a California resident, the CCPA provides you the following rights:

• Right to know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties to whom it was disclosed;
• Right to delete personal information we have collected, subject to legal exceptions;
• Right to correct inaccurate personal information we maintain about you;
• Right to opt out of the sale or sharing of personal information;
• Right to limit the use and disclosure of sensitive personal information (we do not use or disclose sensitive personal information for purposes that would give rise to this right); and
• Right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at [email protected] or 508-999-4444, or use the “Your Privacy Choices” link on the Website. We will verify your request by matching the information you provide with information we maintain. You may also designate an authorized agent to submit a request on your behalf; we may require proof of authorization and may verify your identity directly.

9. Other U.S. State Privacy Rights

Depending on your state of residence — for example, Rhode Island, California, Connecticut, and other states with comprehensive privacy laws — you may have similar rights to access, correct, delete, and obtain a portable copy of your personal information, and to opt out of targeted advertising, the sale of personal data, and certain profiling. To exercise these rights, contact us using the information in Section 15. Where applicable, if we decline your request you may have the right to appeal by replying to our decision.

10. Lawful Bases for Processing

We collect and process information based on one or more of the following: your consent (for example, submitting a contact or service request); contractual necessity (to deliver requested services); legal or regulatory obligations (fire code, inspection, and compliance requirements); and our legitimate business interests in safety, operations, and customer service.

11. Data Retention

We retain information only for as long as necessary to provide services, meet contractual obligations, satisfy legal, regulatory, and code requirements, and maintain service, inspection, and compliance records. Retention periods may vary by service type and applicable regulation.

12. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, loss, or disclosure, appropriate to the sensitivity of the data we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

The Website and our services are intended for business and professional use and are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us so we can delete it.

14. Third-Party Links and Changes to This Policy

The Website may link to third-party websites and services we do not control; this Privacy Policy does not apply to them. We may update this Privacy Policy from time to time and will revise the “Last Updated” date above; material changes will be posted on this page, and your continued use of the Website after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

Fire Systems, Inc., an Altus Fire & Life Safety company

955 Reed Road, North Dartmouth, MA 02747 — 508-999-4444

550 Warren Ave., East Providence, RI 02914 — 401-383-3100

Email: [email protected]

This Privacy Policy is governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles.